What should I do if there is a problem with my online shopping “shopline” PayPal shopping?
If you have any questions about shopping, it is recommended that you first contact the seller directly. This usually makes it faster and easier to clarify misunderstandings and resolve details.
If your transaction has the following problems, you can file a dispute in the mediation center within 180 days after shopping. You can contact the seller and request a refund through the PayPal platform.
Goods not received-You did not receive the goods you purchased. (Please wait at least three days from the date of the transaction so that the seller has enough time to ship the goods.)
It is obviously different from the product description-you have received the product, but the product is very different from the seller’s original description. (You may need to pay return shipping fees, but you may be eligible for the PayPal return shipping fee compensation service. Please check your eligibility and activate this service before submitting a dispute.)